TEACHING BUSINESS ENGLISH CORRESPONDENCE IN THE DIGITAL ERA IN POLITEKNIK KOMPUTER NIAGA LPKIA BANDUNG

Abstract

Up to the present era of digital technology, printed-letters sent by post or electronic-mail have a very important role in businesses and government institutions. Meanwhile, the learning process of Business English Correspondence at the Polytechnic of LPKIA Bandung has not been much adjusted to the advancement of information and communication technology, so it might not suffice the needs of students who must work after they graduate. This study aims to describe the positive impact on the ability of students to produce and send business letters after studying the improved Business English Correspondence subject at the polytechnic mentioned above. The method used is descriptive analytics, and the data collection techniques are literature studies, questionnaires and interviews. The research comprises stages from analyzing pre-questionnaire evaluation result, revising and implementing the syllabus in the class, to analyzing post-questionnaire evaluation result. This study reveals that after completing the improved Business English Correspondence course, most students’ awareness and ability increases in producing and sending business English letters and e-mail more properly. The conclusion is that a number of improvements should be made to the Business English Correspondence learning contents and methods to be able to keep pace with the current advances in digital technology.