CRITICAL FACTORS OF PATIENT SATISFACTION IN PRIVATE HEALTHCARE SECTOR OF LAHORE

Abstract

This study attempts to explain the factors of satisfaction in the patient's perspective from the private healthcare sector of Lahore. The data was collected from in-patients of eight major hospitals in Lahore city of Pakistan. The study distributed 450 questionnaires among patients of different hospitals for data collection and received 322 fully filled questionnaires for data analysis. The study applied different statistical tools to analyze the data. The findings show that among all six variables, physical facility is the most influential predictor of patient satisfaction in the private healthcare sector of Lahore. The analysis further explored that all hypotheses of the study are proved to be true and significant.