{"title":"Quality of service & process control: What is their efficiency in available IT products?","authors":"M. Janáková","doi":"10.1109/CASoN.2012.6412427","DOIUrl":null,"url":null,"abstract":"The paper presents and discusses the quality of service and process control in selected information technology (IT) products with links to their efficiency. The advantage is a wider analysis this problem over operating and database systems, Business Intelligence (BI) and Customer Relationship Management (CRM) products with respect to the complexity of the implementation. A good starting point is an analysis of selected products based on Petri Nets with support simulation and further analysis. Th is analysis produces re sults in order to find a way of improving adopted services for web applications. The Jaspersoft Suite (BI) and Sugar CRM products offer minimal information and methods to control processes via a scheduler for reports and meetings. Effective control of processes needs an elaborate solution. An inspirational way is complex solution in the Oracle database system with chains for a better overview about process relations and contexts. Difficult orientation within the Oracle website is compensated by a user-friendly interface that is absent in the OpenSolaris operating system with otherwise comprehensive environment for process control.","PeriodicalId":431370,"journal":{"name":"2012 Fourth International Conference on Computational Aspects of Social Networks (CASoN)","volume":"57 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 Fourth International Conference on Computational Aspects of Social Networks (CASoN)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CASoN.2012.6412427","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The paper presents and discusses the quality of service and process control in selected information technology (IT) products with links to their efficiency. The advantage is a wider analysis this problem over operating and database systems, Business Intelligence (BI) and Customer Relationship Management (CRM) products with respect to the complexity of the implementation. A good starting point is an analysis of selected products based on Petri Nets with support simulation and further analysis. Th is analysis produces re sults in order to find a way of improving adopted services for web applications. The Jaspersoft Suite (BI) and Sugar CRM products offer minimal information and methods to control processes via a scheduler for reports and meetings. Effective control of processes needs an elaborate solution. An inspirational way is complex solution in the Oracle database system with chains for a better overview about process relations and contexts. Difficult orientation within the Oracle website is compensated by a user-friendly interface that is absent in the OpenSolaris operating system with otherwise comprehensive environment for process control.
本文介绍并讨论了选定的信息技术(IT)产品的服务质量和过程控制及其效率的联系。其优点是,相对于操作系统和数据库系统、商业智能(BI)和客户关系管理(CRM)产品,在实现的复杂性方面可以对该问题进行更广泛的分析。一个很好的起点是基于Petri网对选定产品进行分析,并进行支持仿真和进一步分析。该分析产生的结果是为了找到一种改进web应用程序所采用的服务的方法。Jaspersoft Suite (BI)和Sugar CRM产品提供了最少的信息和方法,通过报告和会议的调度程序来控制过程。过程的有效控制需要精心的解决方案。一个鼓舞人心的方法是在Oracle数据库系统中使用链的复杂解决方案,以便更好地概述进程关系和上下文。OpenSolaris操作系统中缺少的用户友好界面弥补了Oracle网站中难以定位的问题,而OpenSolaris操作系统具有全面的进程控制环境。