Socio-cultural competencies of the coordinator for work with foreign patients

Abstract

The relevance of the problem under study is due to the fact that medicine has a special place in the cultural system, and its main task is to preserve people's life and health. The high-quality implementation of the national project "Healthcare", which across the country covers 70 subjects and hundreds of medical organizations of various forms of ownership, calls for the presence in medical organizations of a qualified specialist who meets all modern requirements – a coordinator for working with foreign patients as a link between a team of like-minded people on work with foreign citizens and patients themselves. Today, this knowledge is especially relevant due to the development of international cooperation and establishing contacts in the professional field, the exchange of scientific and practical achievements, strengthening the international reputation of Russian healthcare and the practical application of the principles of humanitarian diplomacy. Therefore, effective communication in the provision of medical services is impossible without knowledge of the cultural characteristics of peoples, which is especially important for medical professionals who must be extremely careful in communicating and providing medical care to foreign patients. Ultimately, the positive experience of a foreign patient has a direct impact on the volume of attracted extrabudgetary financing for the development of exports of medical services. For citation: Petrova GD, Aksenova EI. Socio-cultural competencies of the coordinator for work with foreign patients. City Healthсare. 2022;3(4): 84–91 doi:10.47619/2713-2617.zm.2022.v.3i4;84–91