Integrating knowledge management and business intelligence practices to improve organizational performance

Abstract

Knowledge Management is been known as the most strategic asset of organizations over the period of time. Since 1990s it has been used as a lifeline and tool to achieve superior performance. Business Intelligence task is also to provide the right information, to the right person at the right format and time to support better decision making process. Both types of information management technologies are now widely used for organizational performance improvement tools. However, the implementation and practices of a complete Knowledge Management System and Business Intelligence practices in organizations are still debatable and needs more research. Comprehensive discussion on theory, research and practices are required to gain the business insights. This review paper is written to provide an overview to the executives and scholars with pragmatic understanding about integrating knowledge management and business Intelligence practices and technologies for successful performance. It also discusses that how critical knowledge for organizations that must depend on information and communication technologies for strategic planning, dynamic learning, problem solving and better decision making process.