Webqual Method on Online Course in Suburban Area: Post-Pandemic Study

Abstract

Suburban areas become an object of research that attracts researchers in terms of assessing the quality of the Online Course Website. The findings at the beginning of the research regarding the poor quality of information on the Online Course make users feel confused. The purpose of this study is to establish the quality of the Online Course Website using the Webqual Method and to determine what factors affect the quality of the Online Course Website in the Suburban Area during the Post-Pandemic. The researcher reports on the results of the research, that the quality of the Online Course website in the Suburban Area using the Webqual Method is categorized as good, as shown from the results of the analysis on the Usability Quality and Service Interaction Quality variables. While the factors that affect the Quality of the Online Course Website are obtained from proving 3 hypotheses which state that everything is acceptable. The contribution of this research is that it can be used as a reference by further researchers regarding alternative problem solving in making an Online Course website with the Webqual Method. Some of the things that the researcher reports can also be used as material for the Online Course Website Developer. Of course with a different object of research will be very interesting to do.