An Intelligent Web App Chatbot

Abstract

Chatbot is an Artificial Intelligence program that stimulates interactive human conversations with computers. It plays a vital role now-a days due to its 24/7 support for customer queries. Web app chatbot uses a Linguistic machine learning algorithm (NLP) for predicting correct responses for human queries. LUIS (Language Understanding Intelligent Service) is a natural Language processing Artificial Intelligence for predicting human queries. In this paper, chatbot is implemented on LUIS for predicting the user queries. Based on the highest prediction score, Luis detects the intents and entities, to solve user queries. A web app chatbot discussed in this paper is fast, accurate and secure with high performance. Using LUIS API’s for automated LUIS training and publishing the endpoint to the chatbot. Enhanced authentication secures the bot from unauthorized persons accessing the chatbot.