The relationship between career satisfaction and turnover intention among Malaysian ICT employees

Abstract

Researchers paid attention on career satisfaction as predictor of turnover intention in response to request for future study about antecedent of turnover intention. This study determined the relationship between career satisfaction and turnover intention among the Malaysian information and communication technology (ICT) employees. This study also contributed to the Social Exchange Theory (SET) literature in examining the relationship between career satisfaction and turnover intention. This study used simple random sampling approach to collect data from 214 ICT employees from several organizations in Selangor, Malaysia. SPSS 23 statistical software is used to test the formulated hypotheses. This study revealed empirical findings on negatively significant relationship between career satisfaction and turnover intention. This study offered practically guidance on managerial side in ICT organizations to pay more attention on development of new skills, promotion chances and career goal of ICT employees after understanding the predictor of turnover intention. Therefore, it is expected that turnover intention decreased as career satisfaction increased; while, lack of Malaysian ICT employees’ problem is thought out as well retaining those top performers in the industry.