Organizational culture I: the organization as unwritten rules

Abstract

Concludes that the nature of organizations, as in all spheres of activity involving humans, is to have unwritten rules and procedures of the game. Cites a global consumer products company whose three top‐level policies are listed out in full. Spotlights a Figure showing written rules to damaging behaviour. Highlights, in a shaded box, the rules of the game appraisal, with six steps. Concludes unwritten rules cannot and should not be eliminated but do need to be brought back into step with the game's written rules.