Caregivers' Satisfaction Regarding Childhood Vaccination Services in Mansoura Primary Health Care Facilities, Egypt

Abstract

Background Caregivers' satisfaction with vaccination services is an indicator of provider competency. However, evaluating this indicator is very relevant as it is likely affecting the clinical and revisit adherence, service quality, and the global vaccination coverage. Aim: This study aimed at assessing caregivers' satisfaction regarding childhood vaccination services in primary health care facilities. Design: A cross-sectional study was conducted from the first of January to the end of December 2019 at Mansoura district primary health care facilities. Total sample size of 384 parents/caregivers chosen by using convenient sampling technique. Structured interview satisfaction assessment questionnaire was used for exploring children's parents/caregivers' satisfaction about the actually provided vaccination services. Results: The study demonstrated that more than half of caregivers (57.3%) were diploma with mean age of 28.6±8.1 years old. Regarding the study scope, 93.2% of caregivers reported lower satisfaction score with childhood vaccination services at primary healthcare facilities, compared to 6.8% who were highly satisfied with the provide services. Conclusion and recommendation: The study concluded that most of the caregivers were unsatisfied with the provided vaccination services. The level of satisfaction was very low regarding to the primary healthcare facilities structure, vaccinator nurses’ performance, the provided health education, and child health screening. Consequently, more efforts need to be exudated towards improving the PHC delivery system, and provision of vaccination health education. services.