Stuart Cockbill, V. Mitchell, Virpi Roto, Jungjoo Lee, E. Law, J. Zimmerman
{"title":"Introduction to Service Design for UX Designers","authors":"Stuart Cockbill, V. Mitchell, Virpi Roto, Jungjoo Lee, E. Law, J. Zimmerman","doi":"10.1145/3491101.3503762","DOIUrl":null,"url":null,"abstract":"We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.","PeriodicalId":123301,"journal":{"name":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3491101.3503762","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.
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