Investigating the Effect of the Asayar Smart Program on Ambulance Arrival Time at the Scene

Abstract

Background Communication is important in pre-hospital emergencies and the faster and more accurately it is done, the more effective the treatment process will be. With the advancement of technology, a mobile phone system equipped with the Asayar smart program replaces paper methods. By creating an online connection between doctors, technicians and treatment centres, Asayar will increase the speed of the treatment and transfer of the patient to hospital. One of the most important challenges of this program is the interruption of internet connections and the reduction of internet speed. This study was designed to investigate the effect of the Asayar smart program on ambulance arrival time at the scene and compare it with paper methods. Methods A descriptive-analytical cross-sectional study in the city of Isfahan in Iran, with a sample number of 700 missions performed by the paper registration method in 2017, and 230 missions registered by Asayar program method in 2018. The Propensity score matching method was used to analyse the data. Results The findings of the study showed that the use of the Asayar smart program in the pre-hospital emergency department of Isfahan has reduced times for ambulance arrival to the scene. Conclusion Using the Asayar smart program in a pre-hospital emergency can increase patient coordination and management.