Forecasting of Staff Resistance Level in the Process of Introduction of New Standards

Abstract

Human factor plays a crucial role at a company. Thus, it is important to consider and forecast its reaction (such as resistance) at implementation of changes. Our paper suggests an approach which compares models of new management standards to be introduced with key concepts of a management system as seen by management staff. If we define the coordination degree between management model suggested by an official standard and conceptual subjective model of a member of managerial staff, we can make a conclusion about the resistance degree to changes. Assessment of the resistance degree and evaluation of resistance causes allows us organizing special training aimed at elimination of unharmonious and conflictive aspects of new standards. As a result of the training the most compromise pilot project can be chosen to valuate changes.