{"title":"Quality improvement-the Six Sigma way","authors":"M. Murugappan, Gargi Keeni","doi":"10.1109/APAQ.2000.883798","DOIUrl":null,"url":null,"abstract":"Six Sigma provides an effective mechanism to focus on customer requirements, through the improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS-GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on-time delivery, product quality and in-process quality. This paper describes the application of the Six Sigma methodology, comprising the five phases Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained.","PeriodicalId":432680,"journal":{"name":"Proceedings First Asia-Pacific Conference on Quality Software","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2000-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"34","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings First Asia-Pacific Conference on Quality Software","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/APAQ.2000.883798","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 34
Abstract
Six Sigma provides an effective mechanism to focus on customer requirements, through the improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS-GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on-time delivery, product quality and in-process quality. This paper describes the application of the Six Sigma methodology, comprising the five phases Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained.
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