A computer-supported cooperative problem solving environment for examining communication effectiveness

K. Swigger, T. Thomas, R. Brazile
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引用次数: 3

Abstract

The authors' long term goal is to improve computer-supported cooperative problem solving. In order to address this problem, a prototype interface that is designed to investigate effective group problem solving skills has been built. The special interface is based on a communication competency model which assumes that group effectiveness depends upon the performance of competencies (or skills) that aid groups in solving problems. Five task-achievement competencies are selected: establishment of operating procedures; analysis of the group problem; establishment of criteria; generation of alternative solutions; and evaluation of solutions. Special online tools are built to support and correspond to each of the communication competencies. From the authors' study of successful vs. unsuccessful groups using the interface, it is found that effective computer-supported cooperative problem solving is positively related to the use of some of the online tools.<>
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一个计算机支持的协作解决问题的环境,用于检查沟通的有效性
作者的长期目标是改进计算机支持的协作问题解决。为了解决这个问题,设计了一个原型界面,用于调查有效的群体问题解决技能。这个特殊的界面是基于一个沟通能力模型,该模型假设团队的有效性取决于帮助团队解决问题的能力(或技能)的表现。选择了五种任务成就能力:建立操作程序;群体问题的分析;标准的制定;生成替代解决方案;以及解的评估。建立特殊的在线工具来支持和对应每一种沟通能力。从作者对使用界面的成功和不成功群体的研究中发现,有效的计算机支持的合作问题解决与某些在线工具的使用呈正相关
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