Evaluation of Quality Management Performance in Public Highway Construction Organization Using Public Sector Management Quality Award (PMQA) Model

Abstract

This paper presents the application of adaptive neuro-fuzzy inference systems (ANFIS), using Sugeno ANFIS to measure the quality management performance of public highway construction organization in Thailand. Attributes associated with Public Sector Management Quality Award (PMQA) criteria are considered as the input and output variables for the main-model and sub-models, respectively. The dependent variable is the quality management performance. Highway projects for the Thailand Department of Highway (DOH) have been used as data sources for this study. The result can be used to improve its quality as well as to achieve high performance organization.