{"title":"User Research for Service Innovation in Senior Apartments: A Case Study in Chang Gung Health and Culture Village","authors":"Chunjin Fan, Y. Juan, Tong-Fang Ni","doi":"10.1109/ICIMSA.2017.7985616","DOIUrl":null,"url":null,"abstract":"This study conducted the user research in a Taiwanese senior apartment. The important insights of user needs were identified by examining the views and service experiences from residents and service staff. The research result can be the basis of service innovation and design for senior apartments.","PeriodicalId":447657,"journal":{"name":"2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA)","volume":"10 5 Suppl 1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICIMSA.2017.7985616","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
This study conducted the user research in a Taiwanese senior apartment. The important insights of user needs were identified by examining the views and service experiences from residents and service staff. The research result can be the basis of service innovation and design for senior apartments.
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