An integrated human-AI Framework towards organizational agility and sustainable performance

Abstract

Companies are facing important challenges related to markets' internationalization, regulatory restrictions and fierce competition especially during the COVID19 crisis. They should embrace change and be agile in order to prevent risks and seize opportunities quickly and efficiently. In this article, we examine how artificial intelligence (AI) can help companies to enhance their organizational agility. Based on two systematic literature reviews on the subject, we identified the weaknesses on relying only on a digital enabler or human resource (HR) practices. Thus, we propose a Framework integrating artificial intelligence and human practices in order to help companies in their efforts towards agility. This latter allows companies to adapt to new regulations in the society, to customers' expectations and to environmental changes. Ultimately, agile companies can ensure a sustainable performance.