{"title":"Software Architecture of a System Designed for Churn Analysis and Customer Retention in Banking Industry","authors":"Erdal Bozan, Guven Gul, Umit Tigrak, Emir Demirci, Hakan Saribiyik, M. Aktaş","doi":"10.1109/ICCSA50381.2020.00023","DOIUrl":null,"url":null,"abstract":"Within the scope of this research, a generic software architecture for the banking industry is proposed and studied to improve the analysis regarding customer retention and attrition. The prototype of the proposed architecture model is improved and its performance is tested in terms of scalability and responsiveness. The results are promising and indicating that the proposed system is serviceable.","PeriodicalId":124171,"journal":{"name":"2020 20th International Conference on Computational Science and Its Applications (ICCSA)","volume":"58 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 20th International Conference on Computational Science and Its Applications (ICCSA)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICCSA50381.2020.00023","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Within the scope of this research, a generic software architecture for the banking industry is proposed and studied to improve the analysis regarding customer retention and attrition. The prototype of the proposed architecture model is improved and its performance is tested in terms of scalability and responsiveness. The results are promising and indicating that the proposed system is serviceable.
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