Citizen Readiness to Adopt the New Emerging Technologies in Dubai Smart Government Services

Abstract

The objective of this paper is to examine the level of readiness among Dubai citizens to adopt Dubai Smart Government services using the new emerging technologies. This study adopts the Technology Readiness theory as the underlying factor predicting the citizen’s intention to adopt the e-government services. An online survey was conducted and 225 respondents replied to it. The data were analyzed using a structural equation modeling technique. The results show that a citizen’s intention to adopt e-government services using the new technologies are strongly influenced by their level of the service’s innovativeness and security. Meanwhile, the feeling of discomfort negatively influenced their intention to adopt e-government services. This paper ends by discussing the theoretical and practical contributions of this study.