Usability of KOHA OPAC by Undergraduate Users for Information Retrieval with Regard to Usability Testing in Technical University of Kenya Library

Abstract

The intention of this paper was to determine usability of KOHA OPAC in information retrieval with regard to usability testing by undergraduate users at Technical University of Kenya Library (TU-KL) in Nairobi County. Usability testing can be realized by way of assigning tasks to a representative of the user population in order to determine whether users can be able to achieve the desired goal of retrieving information. To a great extent, success will depend on how users perform the tasks assigned to them. This study conducted usability test on actual users of KOHA OPAC at Technical University of Kenya Library. Qualitative data was collected using the think aloud method where study participants were required to verbalize their thought process as they performed search and retrieval tasks using KOHA OPAC. The number of errors made, time taken to complete search and retrieval activities were coded, recorded and analysed during usability testing. This helped the researcher to determine whether KOHA OPAC is easy to use and whether it saves time for the user. Undergraduate students for the study were selected using a stratified random sampling technique. The population of the study (n = 382) was determined using a simplified formula developed by Yamane. The study initiated a usability test which presented search scenarios where participants were invited to participate in searching and retrieving information resources using KOHA OPAC. The results of the usability test of KOHA OPAC at TU-KL showed that users were slow at accomplishing search tasks, they took long duration to access TU-KL website that hosts KOHA OPAC and there was inefficiency in accessing library materials. This study concluded that usability challenges may have an impact on users' overall satisfaction with KOHA OPAC and information retrieval effectiveness. In order to enhance user experience and boost the effectiveness of information retrieval, the study recommends improvement of KOHA OPAC usability by revamping its interface and enhancing its features.