E-gov readiness assessment to determine E-government maturity phase

Abstract

Many models were developed to assess E-government (E-gov) readiness, as well as E-gov maturity phase or level models that are becoming 'benchmark' today. Each model has strengths and weaknesses. This paper reviews various E-gov readiness and maturity phase assessment models, conducted by previous researchers. The methodology applied was review to some journals and comparing them with various E-gov readiness and maturity phase assessment models. Furthermore, aspects or domains of readiness assessment were identified and components of every framework aspect were determined. Later, the content limitations of each E-gov maturity phase will be identified. Analysis was conducted by creating a matrix to determine the relationship between every E-gov readiness assessment aspect and E-gov maturity phase. The value of each E-gov maturity phase can be determined by calculating the average of total E-gov maturity value meeting E-gov maturity phase. The results can be used as a benchmark and evaluation for decision-makers to be able to determine the next steps for the improvement of E-gov maturity level or phase.