Digital Mail: An User Demand and Verification-aware Mobile Application Featuring Parcel Delivery for the Bangladeshi Postal Services

Abstract

Over the years, the Post-office plays an excellent role to raise the standard of people's life by connecting people through the postal package delivery services along with other socio-economic services. With the progress of the digital age, nowadays peoples want more faster and reliable postal services. To cope up with people's expectations, Bangladeshi post-offices require user demand and verification-aware digital mobile applications for the postal services. At present, the existing work on Bangladeshi postal services do not present any intelligent digital mail mobile application by considering user demand-aware postal package delivery, login/signup system for users and officials, package tracking and receiver verification by using QR code, different bill payment option, nearby post-office suggestion, complaint regarding service delivery, help, and customer notification regarding the package delivery at the same time. To overcome the existing issues, this paper presents a user demand and verification-aware 'digital mail’ mobile application featuring flexible parcel delivery for the Bangladeshi post offices. The proposed mobile application offers several facilities for postal services like user verification, login, demand-aware package submission, payment, package notification, and delivery, parcel tracking, user feedback, and help features. The user feedback results with almost 85% users satisfaction indicate the necessity of the proposed system.