Effect of Conflict Management Program on Staff Nurses' Performance

Abstract

Background :Conflict in the nursing profession is normal and unavoidable, and it occurs on a regular basis in healthcare settings. As a result, conflict management is critical for organizational success and efficiency, and staff nurses must be able to effectively handle conflict in order to create an environment that fosters personal growth while also ensuring high-quality patient care. Aim: The present study aimed to investigate the effect of conflict management program on staff nurses' performance Method: Quasi experimental design was conducted on 70 nurses working at intensive care units affiliated to AL-sadder teaching hospital in Iraq-Missan. conflict management techniques assessment questionnaire and observation checklist of nurse's performance was used to collect data. Results: Most studied staff nurses had poor in conflict management pre- program and the minority had high in managing conflict post and after 3 months program implementation. Also, staff nurses’ performance was improved after program implementation. Conclusion: There was a high statistically significant association pre-post and after 3 months between most subscales of staff nurses about managing conflict and most subscales of performance after program implementation. Recommendation: A regular educational program about conflict management should be consistent for staff nurse.