{"title":"Software problem reporting and resolution process at ABB Robotics AB: state of practice","authors":"M. Kajko-Mattsson, Stefan Forssander, Gunnar Andersson","doi":"10.1002/1096-908X(200009/10)12:5%3C255::AID-SMR216%3E3.0.CO;2-L","DOIUrl":null,"url":null,"abstract":"A well-functioning process for reporting, analysing and resolving software problems is an important vehicle for establishing and retaining control over the development and maintenance of software products. In this paper we present such a process, its state of practice and its role within corrective software maintenance. This process is utilized at ABB Robotics AB and is called the System Progress Report process (SPR). The SPR process is the result of our 20 years of work and experience. This paper concludes with our lessons learned and plans for future improvements. Copyright © 2000 John Wiley & Sons, Ltd.","PeriodicalId":383619,"journal":{"name":"J. Softw. Maintenance Res. Pract.","volume":"13 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2000-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"21","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"J. Softw. Maintenance Res. Pract.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1002/1096-908X(200009/10)12:5%3C255::AID-SMR216%3E3.0.CO;2-L","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 21
ABB机器人公司的软件问题报告和解决过程:实践状态
一个功能良好的报告、分析和解决软件问题的过程是建立和保持对软件产品开发和维护的控制的重要工具。在本文中，我们提出了这样一个过程，它的实践状态和它在纠正软件维护中的作用。这个过程被ABB机器人公司采用，被称为系统进度报告过程(SPR)。特别战略储备进程是我们20年工作和经验的结果。本文总结了我们的经验教训和未来改进的计划。版权所有©2000约翰威利父子有限公司
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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