GLOBAL EXPERIENCE OF THE IMPLEMENTATION OF ARM IN THE MANAGEMENT OF CIVIL AVIATION ENTERPRISES

Abstract

Objective. The study is devoted to determining the features of the global experience of using WA for the management of civil aviation enterprises, which will ensure an increase in the efficiency of operations, reduce the costs of managing cases due to the automation of information processing processes, ensure reliable accounting and control of information at all levels of management, and increase the efficiency of data exchange between individual units , branches and central office. Methods. The research uses methods of analysis and synthesis in order to substantiate the theoretical provisions of the use of WA and information technology as an element of increasing the efficiency of management of civil aviation enterprises. Automation methods of WA from the company SITA, CHAMP Cargo systems, Aviareto, CertiPath. The complex system of using WA as a general information management element of the enterprise in the field of civil aviation is substantiated. Results. In order to improve the quality of service to consumers of air transport services, airlines and especially airports need to regularly introduce advanced information systems and technologies into the organizational process of providing air transportation. The international company SITA is the world leader in the field of information and telecommunication solutions for the air transport industry. SITA provides comprehensive services to airlines, airports, government entities and global distribution systems, providing access to a large telecommunications network and providing consulting services for the development, implementation and integration of technological solutions. Among the applications and services intended for airlines and airports are passenger registration systems and integrated baggage management systems, air traffic management systems, communication systems with ground services, as well as distribution and fare management systems. Scientific novelty. The system of adaptation of WA, in accordance with world practice, to the activity of civil aviation entities of Ukraine has been substantiated. Practical significance. It was established that the WA system contributes to the combination of these features within the framework of one integrated program. It is based on a single database, so all units/departments will be able to freely share information, communicate with each other, etc. It has been proven that this integrated approach to the introduction of WA into the practice of civil aviation enterprises using world experience will ensure a high level of return in the future, especially if it is correctly installed and used. Keywords: aviation enterprise, automated workplace (WA), civil aviation industry, management.