{"title":"The Value of Employee Satisfaction","authors":"Hugo Tang","doi":"10.1080/10913211.2012.10721897","DOIUrl":null,"url":null,"abstract":"ABSTRACT The objective of this study is to investigate the value of employee satisfaction in different industries. Industry-adjusted excess returns of the companies listed in the Best Companies to Work for in America are used as the proxy for the value of employee satisfaction. Using the fixed-effect model, we found some evidence that employee satisfaction is more valuable in consumer service companies, especially in the longer term.","PeriodicalId":249000,"journal":{"name":"The Journal of Hospitality Financial Management","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Journal of Hospitality Financial Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10913211.2012.10721897","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
ABSTRACT The objective of this study is to investigate the value of employee satisfaction in different industries. Industry-adjusted excess returns of the companies listed in the Best Companies to Work for in America are used as the proxy for the value of employee satisfaction. Using the fixed-effect model, we found some evidence that employee satisfaction is more valuable in consumer service companies, especially in the longer term.
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