The Effect of Techno-stressor and Psychological Capital on Task Performance with Burnout as a Mediation

Abstract

This study examines the effect of techno-stressor and psychological capital on task performance through burnout mediation. Data collection used an online survey using a self-enumeration previous research questionnaire. The research sample is 181 employees in the public sector. Data analysis was performed using the Partial Least Square Structural Equation Model (PLS-SEM) with the SmartPLS 3.0 statistical program. The results showed that the techno-stressor had a significant positive effect on burnout and a negative effect on task performance but not significant. Psychological capital has a significant negative effect on burnout and a significant positive effect on task performance. In addition, burnout has a significant negative effect on task performance. From the role of mediating burnout between techno-stressor and psychological capital on task performance, the direction of the relationship supports previous research, but it is not significant. This study concludes that organizational management needs to pay attention to techno-stressor factors and psychological capital in managing employee task performance. Efforts to reduce technostress and increase employee psychological capital can help improve task performance and reduce the risk of burnout. The implications of this research can be used as a basis for developing better human resource management strategies in overcoming technostress and increasing employee psychological capital to improve task performance and productivity in the workplace