A maturity model for lesson learned — GAIA L.A.: A case study aiming to increase the quality of knowledge management in software development

Abstract

Today on the world market companies who work with software development are surrounded of risks and challenges. Risks about the time cost labor and especially maintaining a skilled workforce. And challenges always presenting a quality product and competitive market. To accomplish this management lessons learned no longer just an option for quality and becoming an ally in the day-to-day. Based on this, this project aims to present the model called GAIA L.A. which aims to increase the company's knowledge, making knowledge not only remain employees and it becomes an asset belonging to the organization. The project developed demonstrates all the necessary infrastructure to implement the same since the initial process until knowledge management always seeking the highest level of management lessons learned.