Proposed Framework for Mobile Decision Support Systems for Higher Learning Institutions: Mobile Decision Support Systems

Abstract

The vast amount of information brought about by the use of Information Technologies can sometimes pose a challenge to decision makers about the relevance and effectiveness of certain information. This paper proposes a Mobile Decision Support System MDSS suitable for Higher Learning institution. To arrive to the proposed design, researchers used traditional research techniques such a questionnaire and interview to understand the way decision makers operate in their respective organizations. Using four higher learning institutions located in Dar es Salaam as case study, data were collected, digitized and analyzed. Results showed that despite having access to computers and other forms of information technologies, most decision makers rely on tradition methods such word of mouth, document review and meetings to arrive to most of their decisions. Many participants expressed their skepticism on the state of the information and communication technologies ICT infrastructures as some turned to their subordinates and offline sources as their convenient ways to gather information.