{"title":"Smart Help Desk to support user's PC settings","authors":"Kohichi Ogawa, Nobukuni Hamamoto, N. Yoshiura","doi":"10.1109/ICCE-Taiwan55306.2022.9869137","DOIUrl":null,"url":null,"abstract":"Bring Your Own Device (BYOD) is widespread at many universities in Japan. Students set up their PC to connect to the university's wireless LAN. However, students are not familiar with IT, so the staff at the information center has to check the PC settings directly. However, universities with dispersed campuses cannot secure sufficient staff to support the PCs and provide good services to users. Improving the level of IT support for users has become an issue. Therefore, to deal with such problems, a “Smart Help Desk” is proposed to read the user's computer screen, recognize the status, and automatically teach the operation method. This is an ongoing project.","PeriodicalId":164671,"journal":{"name":"2022 IEEE International Conference on Consumer Electronics - Taiwan","volume":"16 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2022 IEEE International Conference on Consumer Electronics - Taiwan","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICCE-Taiwan55306.2022.9869137","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Bring Your Own Device (BYOD) is widespread at many universities in Japan. Students set up their PC to connect to the university's wireless LAN. However, students are not familiar with IT, so the staff at the information center has to check the PC settings directly. However, universities with dispersed campuses cannot secure sufficient staff to support the PCs and provide good services to users. Improving the level of IT support for users has become an issue. Therefore, to deal with such problems, a “Smart Help Desk” is proposed to read the user's computer screen, recognize the status, and automatically teach the operation method. This is an ongoing project.
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