Citizen adoption of e-justice services: An empirical research in China

Abstract

As part of e-government efforts investing in public service, e-justice plays an important role in creating a fair, transparent, and efficient social environment. However, few publications have explored the factors influencing e-justice adoption. This paper develops a research model considering perceived ease of use, perceived usefulness, trust, compatibility, relative advantage and attitude as the main constructs. The proposed model is validated by using survey data gathered from 394 respondents in China. The results indicate that attitude, compatibility, relative advantage and perceived usefulness are determinants of citizen intention to adopt e-justice services. These findings are important for decision-makers from the judicial system in the formulation of e-justice adoption strategies as well as for IT developers in the implementation of e-justice projects.