Aligning services and requirements with user feedback

Abstract

For analysts the alignment between the requirements and the available services presents a significant challenge in service oriented paradigm. To address this challenge various technical solutions have already been proposed. Although technical issues play an important role in this selection but organizational and social factors are equally as important in selecting an optimally aligned service for a specific requirement. The users of services are mostly ignored in the alignment process. User feedback analysis has recently gained a lot of research focus, but these benefits have not been fully explored and utilized in service oriented software development. In this paper I present a method for aligning services to requirements that is designed using the Situational Method Engineering approach and it incorporates user feedback about the services. This feedback assists the analysts in extracting required information for making informed decisions while selecting services among available options that satisfies both the user requirements and customer preferences. The method is supported by a proposed tool. The method and the supporting tool will be validated by a controlled experiment and focus group feedback from the practitioners.