Smart Governance Design for One-Stop Government of Licensing Services in Bio-business

Abstract

One of smart city’s component is smart governance that includes transparent government, public participation and public services. The integration of public services is called one-stop government. Service integration between local and central government and several services among government institutions are very challenging. Recently exploration on the various components of smart city governance does not have system recognition. The objective of this study is to design the smart governance framework on one-stop-shop service. Smart governance design has been proposed to achieve the objectives of one-stop-shop services. Several IT governance frameworks were used as the best practices to make alignment between government targets and IT solutions. Integration of mainly the common elements of each framework were required. The framework has four smart-governance domains include four EA processes, eleven COBIT5 processes, fifteen ITILv3 processes with three proposed KPI recommendations per domain. Smart-governance begins with the design of Enterprise Architecture. Then targets are set per domain and the processes that support it.