Public Bus Passenger Transportation Company Efficiency Assessment Using the Data Envelopment Analysis

Abstract

The performance appraisal measures developed and applied at companies allow them to carry out self-assessments and to seek improvement plans, among others. One of the ways of seeking refinement is through the use of benchmarking, in which companies become involved in a learning system, comparing organizations or even sectors. One of the tools for applying benchmarking is the use of Data Envelopment Analysis (DEA) which identifies those, among several productive units, that are efficient and inefficient. An attempt was made to ascertain whether there is a relation between operationally efficient x financially efficient companies. The preliminary results did not allow the corroboration of the hypothesis of a relation with statistical significance between operational efficiency and financial efficiency.