Fuzzy Analytic Hierarchy Process Untuk Menganalisa Faktor Pemilihan Teller Terbaik

Yesni Malau, Ulfa Maulida
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Abstract

In an effort to provide motivation to improve the dedication and performance of the teller, the selection of the best teller is done periodically every year, some criteria that are performance appraisals are discipline, initiative, thorough, friendly, and speed of service, During this time the assessment of tellers by the Branch Manager does not yet have a method that can handle priority problems with many of these criteria so that the Branch Manager often has difficulty in choosing the best employee objectively.For the sake of work efficiency and effectiveness, we need an appropriate decision-making method with the aim to build and provide an alternative to a decision support system that is the Analytical Hierarchy Process (AHP) method,in the AHP method there is the concept of eigen vector for the priority ranking process of each criterion based on a pairwise comparison matrix, this will facilitate the process of selecting the best teller because the concept is simple, easy to understand,the computation is efficient and has the ability to measure performance and alternative decisions in a simple mathematical form,so that we will get the best teller who deserves to get the best teller (bonus) allowance and a better career path in the future. And application programs are made in order to facilitate the application of the use of the AHP method when implemented.
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为了激励柜员提高奉献精神和业绩,每年定期评选最佳柜员,绩效考核的标准包括纪律、主动性、彻底、友好和服务速度。在此期间,分行经理对柜员的评估还没有一种方法可以处理这些标准中的许多优先问题,因此分行经理往往难以客观地选择最佳员工。为了提高工作效率和有效性,我们需要一种合适的决策方法,其目的是建立并提供一种替代决策支持系统的方法,即层次分析法(AHP)方法,在AHP方法中有特征向量的概念,用于基于两两比较矩阵的每个标准的优先级排序过程,这将有利于选择最佳出纳员的过程,因为概念简单;易于理解,计算效率高,能够以简单的数学形式衡量绩效和备选决策,从而使我们得到最好的出纳员,应该得到最好的出纳员(奖金)津贴和未来更好的职业道路。并编制了应用程序,以方便AHP方法在实施时的应用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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