Needs Driven Design for eGovernment Value Webs

Abstract

eGovernment services are often grouped to so called life events in order to make it easier for citizens to identify relevant information and services in a specific situation. Examples for life events are: moving to another community or the birth of a child. Similar groups can be found for business contacts to government (B2G). In this article the authors focus on B2G contacts. The authors show that some B2G contacts can be seen as value webs consisting of more than only two actors. The findings presented by the authors suggest that eGovernment design should be based on requirements and needs of all actors participating in such an eGovernment value web. The article presents an approach to requirements elicitation based on characteristic features of B2G contacts.