Application of assignment model in resources utilization of University Service Centre

Abstract

University Service Centre (USC) is a one-stop centre for students to acquire all services regarding their studies at a university. It is observed that the waiting time for students to get the services is quite long for some counters. This scenario will give negative feedback and bad reputation to the USC performance. Thus, the purpose of this study is to develop assignment models of counters to services for staff utilization in order to minimize total service time by using Hungarian method. The waiting time of students being served during one-month period is collected and the record shows that there were 7043 students have attended to the services within 17 operation days. The assignment models have been developed to minimize the total service time by considering few scenarios of assigning services to counters. The results show that the total service time can be reduced by having several alternative scenarios. This research has suggested the minimum time of services that can be a guideline for policy making in order to improve the service performance and students’ satisfaction.University Service Centre (USC) is a one-stop centre for students to acquire all services regarding their studies at a university. It is observed that the waiting time for students to get the services is quite long for some counters. This scenario will give negative feedback and bad reputation to the USC performance. Thus, the purpose of this study is to develop assignment models of counters to services for staff utilization in order to minimize total service time by using Hungarian method. The waiting time of students being served during one-month period is collected and the record shows that there were 7043 students have attended to the services within 17 operation days. The assignment models have been developed to minimize the total service time by considering few scenarios of assigning services to counters. The results show that the total service time can be reduced by having several alternative scenarios. This research has suggested the minimum time of services that can be a guideline for policy maki...