AN ANALYSIS OF BPJS PATIENTS' SATISFACTION INDICATORS IN INPATIENT ROOM IN THE WALED REGIONAL GENERAL HOSPITAL

Depi Yulyanti, Sintya Devi, W. Wahyudin
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Abstract

Background : Patient satisfaction is a major problem that occurs in hospitals. Waled allegedly complained about the hospital concerning concern in providing services to BPJS patients, and there were differences in BPJS patient visits in inpatient services in 2014 to 2015 as many as 720 patients, then sought an increase Back in 2016 as many as 255 patients. However, this increase was not significant at the time of the decline in 2015. Aims: This study analyzes the indicators of BPJS patient satisfaction in the inpatient services of the Waled Hospital in 2018. Methods: This type of research was quantitative with descriptive research methods. The research population was 178, obtained as many as 123 samples, sampling using purposive sampling technique. Data analysis used univariate analysis. Results: The results of the study were 84.85% of patients satisfied with the service, as many as 78.8% of patients were satisfied with the doctor's service, as much as 78.2% of patients were satisfied with the care of nurses, as many as 94.3% of patients were satisfied with the patient's meal service, as many as 86 0% of patients were satisfied with medical facilities, as many as 85.9% of patients were satisfied with medication services, as many as 60.6% of patients were satisfied with the condition of hospital facilities, as many as 47.0% of patients were satisfied with the condition of the treatment room facilities, as many as 97 0% of patients are satisfied with outgoing administration services. Conclusion: Hospitals can find out indicators of patient satisfaction that are still low, it is recommended that the hospital should make SPO complaints about damaged facilities so that the hospital knows and immediately fixes it. So that patient satisfaction can continue to increase.
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围墙地区综合医院住院室BPJS患者满意度指标分析
背景:患者满意度是医院存在的一个主要问题。Waled涉嫌投诉医院在为BPJS患者提供服务时存在担忧,2014年至2015年BPJS患者在住院服务中就诊的差异多达720例,然后在2016年寻求增加多达255例。然而,这一增长在2015年下降时并不显着。目的:本研究对2018年Waled医院住院BPJS患者满意度指标进行分析。方法:采用描述性研究方法进行定量研究。研究人群178人,获得样本123份,抽样采用目的抽样技术。数据分析采用单变量分析。结果:研究结果为:84.85%的患者对服务满意,78.8%的患者对医生的服务满意,78.2%的患者对护士的护理满意,94.3%的患者对患者的膳食服务满意,86%的患者对医疗设施满意,85.9%的患者对用药服务满意。60.6%的患者对医院设施条件满意,47.0%的患者对治疗室设施条件满意,97%的患者对离职管理服务满意。结论:医院可以发现患者满意度指标仍然较低的地方,建议医院对损坏的设施进行SPO投诉,以便医院了解并及时修复。这样病人的满意度才能持续提高。
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