Chapter 10 Managing Technology Implementation Change in a Caribbean Organization

Abstract

This study sought to gain an understanding of employee perspectives during technology implementations in a Caribbean bureaucratic organization. Twenty-three case study participants expressed their perceptions of their environment. There were 18 participants involved in answering the semi-structured open-ended interview questions, and five participants contributed responses, and emotional states, which control how employees view their work identity. Insights into how employees react during technology implementation might improve future success outcomes when used to determine management actions undertaken during these projects. This could have a positive effect on the adoption rate of newly implemented technology. The data supported the assertion that employees’ emotions are rooted in their environment as well as how they perceived themselves at work. This study evaluated the effect of the technology change on the employees both emotionally and how the change impacted their jobs; framing the findings by combining theories that currently stand alone. The study results described the connectedness between models that explain how and why employees accept technology changes within their environment.