A Study on Facility Services for People with Developmental Disabilities in Gyeonggi Province

Abstract

The purpose of this study was to identify importance and performance of service factors at the service agencies for people with disabilities in Gyeonggi Province, Korea. To this end, a survey was conducted on workers at social service agencies for the disables, and the final data of 197 people were analyzed. As a result, it was found that there was a significant difference between importance and performance in all service factors. In addition, The first quadrant included a total of 9 items as sustaining, the second quadrant included a total of 2 items as intensive management, the third quadrant included a total of 6 items as gradual improvement, and the fourth quadrantsegment included a total of 2 service items as overinvestment avoidance. Based on these results, it delivered implications to improve services for people with developmental disabilities.