Towards Effective e-Education through the Analysis of Internet Management Services from Different Telco in the Philippines

Abstract

The pandemic shifted the education paradigm to online classes. One of the requirements of e-education is to have a reliable Internet connection. The Internet has been a vital fount of information transmission and connection in the world wide web that digitized matrices around the world where Internet Service Providers (ISPs) are the rulers for the propagation of Internet access. With the Philippines having various ISPs, Filipinos may find it hard to choose who's the unrivaled as there are also abundant factors to say a telecommunication company is the finest. This study's foremost objective is to conduct a comparative analysis within the topmost selling ISPs in the Philippines by the means of customer satisfaction. These ISPs ranked as the top four (4) telecommunication companies in the Philippines. The study was able to identify that primarily, there was no significant difference among the Internet service providers involved for all factors that could potentially influence customer satisfaction hence, the factors used to identify the customer satisfaction namely - reliability, network coverage, Internet speed, Internet pricing, impact of Internet service, and service quality revealed to greatly affect the consumers ideal choice of Internet provider. In conclusion, it is deemed that this study will increase awareness on how telecommunication companies regulate connections for Filipino Internet service users with the expected dynamic rise of Internet usage. This will serve as a compass to the different telecommunication companies, and will give an understanding on how ISPs’ impact the effectiveness of e-education in the Philippines.