Service Innovation in Spare Parts Logistics in the Business Aviation Industry

Roland Klueber, H. McCann, R. Wehrle, Thomas Knopf
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引用次数: 4

Abstract

The challenges of establishing a global information and document exchange system are described in the case study of Jet Aviation. The context is the improvement of its spare parts supply chain with Fiege Logistics to expand its reach through Internet based software as a service (SaaS) solution. The resulting innovative solution has the capability to integrate several worldwide operating organizations with different IT infrastructures and environments to increase the total customer service.
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公务航空业备件物流的服务创新
建立一个全球性的信息和文件交换系统的挑战是在喷气航空的案例研究描述。背景是与飞格物流一起改善备件供应链,通过基于互联网的软件即服务(SaaS)解决方案扩大其业务范围。由此产生的创新解决方案能够将多个具有不同IT基础设施和环境的全球运营组织集成在一起,从而提高总体客户服务水平。
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