Adapting The User-Centered Cognitive Walkthrough (UC-CW) for Assessing the User Experience of Smart Regency Mobile-Apps Service in Indonesia

Abstract

Because the number of districts in Indonesia is four times that of cities, regency development requires serious consideration. However, very few studies are still available to explore districts from an ICT utility management perspective. This study aims to evaluate the user experience of a mobile-based smart regency application used in regencies. The method used is the User-Centered Cognitive Walkthrough (UC-CW), an enhanced Cognitive Walkthrough (CW) method. In this user experience evaluation method, the evaluator gives scenario-based tasks and several questions to mobile-app users to find problems that interfere with the learning process. This method is suitable for use on systems that have just been released because it can explore users' cognitive processes when using the system. Respondents in the study were ten users of mobile-based smart regency applications. The results show that many problematic features or functions cannot be used, or the data is still empty. This study contributes to the evaluation recommendations of user experience and provides input for application developers and policymakers to pay more attention to the factors that affect the user experience of smart regency application users in the regions.