Ambidextrous governance of IT-enabled services: A pragmatic approach

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2020-12-01 DOI:10.1016/j.infoandorg.2020.100325
Rajendra Singh , Aaron Baird , Lars Mathiassen
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引用次数: 1

Abstract

Organizations must continuously allocate and reallocate limited resources, including IT resources, to competing innovation and operational concerns. While the ambidexterity literature provides some guidance regarding resource allocation approaches, studies typically assume that such tensions can be balanced without taking contextual and trade-off issues into account. Further, many studies examine ambidexterity approaches individually without considering how different approaches may be combined. To address these shortcomings, we pragmatically examine how a U.S. health delivery organization responded to technological, regulatory, and demand changes over a 15-year period and the effects of its actions. To manage the consequential tensions between innovation and operation of its IT-enabled services, we retrospectively observe that the organization applied a portfolio of sequential, structural, and contextual ambidexterity approaches. As a contribution to the IT governance and health IT literatures, the study offers theoretical and practical knowledge on how organizations can pragmatically apply ambidexterity in highly dynamic contexts to mindfully orchestrate and coordinate between innovation and operation of their IT-enabled services.

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支持it的服务的双向治理:一种实用的方法
组织必须不断地分配和重新分配有限的资源,包括IT资源,以竞争创新和操作关注。虽然双元性文献提供了一些关于资源分配方法的指导,但研究通常假设这种紧张关系可以在不考虑上下文和权衡问题的情况下平衡。此外,许多研究单独考察了双灵巧方法,而没有考虑不同的方法如何组合。为了解决这些缺点,我们务实地考察了一家美国卫生服务机构在15年的时间里是如何应对技术、监管和需求变化的,以及其行动的效果。为了管理创新和it服务运营之间的紧张关系,我们回顾性地观察到该组织应用了一系列顺序的、结构的和上下文的二元性方法。作为对IT治理和健康IT文献的贡献,该研究提供了理论和实践知识,说明组织如何在高度动态的环境中实际应用双灵巧性,以精心编排和协调其IT支持服务的创新和运营。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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