GESTÃO DO CONHECIMENTO EM REDES DE RELACIONAMENTO INTEROGANIZACIONAIS NO MERCADO DE JOGOS DE TREINAMENTO CORPORATIVOS: ESTUDO DE CASO

Abstract

This study has as main objective to describe the applicability of the knowledge management tool in the relationship networks of companies directed to the corporate training games market. It is a descriptive, Roberto Bazanini; Andrea Akemi Oribe Haiashi; Flávio Romero Macau; Ricardo Daniel Adra Perspectivas em Gestão & Conhecimento, João Pessoa, v. 10, n. 2, p. 42-66, maio/ago. 2020. 43 qualitative research, a single and cross-sectional case study. Data collection in the field was carried out through semi-structured interviews with the company's manager and employees. The results of the research point out that the applicability of knowledge management in the relationship networks of corporate training games as an aid to the principles of the andragogical model provide the networked company with greater access to tangible and intangible resources. As a result, the constant exchange of knowledge favors the interactivity between tacit and explicit knowledge resulting in the offer of products that provide updated, dynamic and continuous learning for customers-users of training. Based on these results, it is concluded that corporate training games provide essential resources for learning in organizations and, in this perspective, it is relevant to expand the discussions on this topic, in order to analyze the effectiveness of these new practices in executive activities.