Relationship Between the Implementation of Social Security Agency of Health Referrals and Patient Satisfaction at the PB Selayang II Public Health Center in Medan City

Iska Rajmi, D. Aulia, Siti Saidah Nasution
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Abstract

The purpose of this research is to analyze relationship between the implementation of social security agency of health referrals and patient satisfaction at the PB Selayang II Public Health Center in Medan City. This type of research is research with a quantitative approach using a cross-sectional design. Population in this study are patients using social security agency of health who are seeking treatment at the time of the study, namely 1 to 6, March, 2021 at the PB Selayang II Public Health Center in Medan City. In this regard, the total population is 226 patients. Sampling process is carried out by purposive sampling technique. So sample in this study are 86 patients. Data analysis used kendall's correlation statistical test. The result show that there is a positive relationship between the implementation of social security agency of health referrals and patient satisfaction at the PB Selayang II Public Health Center in Medan City.
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棉兰市PB Selayang II公共卫生中心实施社会保障转诊与患者满意度的关系
本研究旨在分析棉兰市PB Selayang II公共卫生中心社会保障代理转诊与患者满意度的关系。这种类型的研究是使用横截面设计的定量方法的研究。本研究的人群是在研究期间,即2021年3月1日至6日在棉兰市PB Selayang II公共卫生中心寻求治疗的社会保障卫生机构患者。在这方面,总人数为226名患者。抽样过程采用有目的抽样技术。这项研究的样本是86名患者。数据分析采用kendall相关统计检验。结果表明:棉兰市PB Selayang II公共卫生中心的转诊社会保障代理的实施与患者满意度存在正相关关系。
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