Usability evaluation of collaborative applications with multimodal user interface

Abstract

Software applications can be evaluated from a usability approach in terms of effectiveness efficiency and satisfaction. For the collaborative applications (CA) heuristics and evaluation methods have been proposed that can be applied in the different phases of the development of a CA. However there are no methods for evaluating AC with multimodal user interfaces. Therefore in this work we propose a form of evaluation from the perspective of usability for this type of applications. The proposal is based on usability heuristics and CA mechanisms (communication collaboration coordination and regulation). In order to validate the proposal a CA with multimodal interface that allows the elaboration of flow diagrams was evaluated.