Parent satisfaction survey: paediatric physiotherapy services.

Abstract

The aims of the survey were: to obtain data on children being seen in the department in order to determine whether the needs of parents and children are being met; to discover parents' attitudes to 'parent-based' treatment; and to establish whether physiotherapists' expectations of what parents can do at home are realistic. A parent satisfaction survey was developed and sent to outpatients who had attended the physiotherapy department in the previous 6 months. Results were collated and analysed in the areas of: referral source; appointments; treatment; and general opinion. The results are reported in detail and discussed. Results are generally positive and indicate that the physiotherapists are catering for the needs of parents and children, and have appropriate ideas of what can be achieved at home. Several areas of potential improvement are identified and discussed.