Information Quality, System Quality and Security in Mobile Marketplace Application – From the Perspectives of Malaysian Textile Cyber-Entrepreneurs

Abstract

In recent years, mobile retailing or mobile shopping has been booming and become a norm. The progress in smartphone usage and digital business technologies has sparked the rapid development of the e-commerce industry. Entrepreneurs are seizing the chances to expand their business by selling their products online including in the marketplace applications. To have a better understanding on the current mobile app, the factors influencing e-commerce were studied namely information quality, system quality, and perceived security. This research focused on the perceptions of Malaysian textile cyber-entrepreneurs where 348 questionnaires were analyzed using SPSS. Findings show that the cyber-entrepreneurs are leaning towards using the app because the completeness of information provided there. Next, the functionality and stability in the marketplace app assured them to utilize the app. Meanwhile for perceive security, most of them have confidence in the app’s current level of security. In addition there is only a slight correlation between the three elements studied.